Hilton Garden Inn Birmingham Airport Uk

I use to stay in this hotel for work reason and I have to admit that even if at the beginning of the year I had some issue concerning the cleanness of the room assigned, the last time I stayed there (18/08/2025) the room was great and perfectly cleaned up! Mattress was super comfortable and also the breakfast has been improved. I am lactose intolerant and at the beginning of the year I had to pay extra to get a cappuccino with soia milk even if breakfast was included in the rate. Last time I got it for free as already included in the breakfast formula. The dinner was super thanks to the supervisor Francesco that kindly helped me to find the right dish meeting my intolerance and allergies. He is so gentle, fully focused on the customer experience into the restaurant and also very careful to customer needs.

The location is great, walking distance to the airport and monorail to BHM international train station, but it is also relatively quiet, so I had a good night's sleep. The room and bed was comfortable, clean and had everything needed. There was unfortunately a stain or mark on the bathtub but it was visibly very clean. The receptionist was friendly and helpful and the bottle of water at check in was nice to receive. It was expensive for a one night stay, but I can't fault the room or service. Breakfast was also good and plenty to choose from.

We had the half board package which was good value. A 2 course meal in the restaurant was included and breakfast. Breakfast was the usual standard fare, but of good quality. Didn't get an airside view so had the view of a car park. Was offered airside but low down so wouldn't have been able to see anything. Did appreciate the offer though. Staff never stopped working and were very friendly and helpful.

Our return flight was due to arrive very late evening and our onward journey was too far to undertake the same day so we decided to book the Hilton. Our flight landed at 23.25 but our luggage took forever to arrive so we had to call Hilton to advise the hotel we wouldn’t arrive until after midnight. The operator was very helpful and offered to call the hotel and relay the information. She then called me back to confirm the reception staff were aware of our later arrival and it was no problem. on arriving at the hotel, the staff were helpful, friendly and offered us a bottle of water and asked if there was anything else they could help us with. We both enjoyed a fabulous nights sleep in a lovely bedroom and breakfast was plentiful and delicious, on departing the hotel for our respective trains, the reception staff wished us a safe onward journey. Exemplary service in a lovely hotel, thank you

The food offered was very much improved. The customer facing staff were well trained and positive, any questions were answered immediately or answers sought (and fed back to us!) For an airport hotel, which is usually supplying as little as it is possible to get away with, the hotel lifted the reputation.